Last Updated: August 2026
Rawa Al Jazeera strives to ensure customer satisfaction by providing high-quality products and services.
Customers may request a return in the following cases:
The delivered product does not match the order.
The product arrives in an unsuitable condition for use.
An error occurs during order preparation or delivery.
Products may be returned or exchanged within 48 hours of receiving the order. After this period, return or exchange requests will not be accepted.
Customers are responsible for shipping fees associated with returning a product, unless the product is defective or does not match its description.
Products may be exchanged in the following cases:
The product has a defect or damage that occurred before delivery.
A different product was delivered than the one ordered.
The request must be submitted within the specified period from the date of receipt.
The product must be unused and unconsumed.
The invoice or proof of purchase must be retained, if available.
The Return and Exchange Policy does not cover cases resulting from misuse or improper storage after receipt.
After reviewing the return or exchange request and verifying that all conditions have been met, the appropriate action will be taken, and the customer will be notified of the outcome.
If a return is approved, the amount will be refunded through the original payment method or another method approved by the website administration.
