payment policy

Rawa Al Jazeera is committed to providing secure and reliable electronic payment methods to ensure a smooth checkout experience and protect customer data.

Bank Cards

  • Mada

  • Visa

  • Mastercard

All payment transactions are processed through secure, encrypted payment gateways in accordance with the highest applicable security standards. Bank card details are not stored on the website's servers.

Apple Pay

The website supports Apple Pay to simplify and speed up purchases for Apple device users. Payments are processed using Apple's security and protection technologies, helping maintain the confidentiality of financial data and ensuring that card details are not shared directly with the website.

Payment Confirmation

  • Orders are confirmed once payment has been successfully completed and approved by the electronic payment service provider.

  • If the payment process is not completed, the order will not be approved or prepared until payment confirmation is received.

Transaction Security

We are committed to using secure payment systems and modern encryption technologies to protect customer information and minimize the risk of fraud or unauthorized access to financial data.

Payment Failure

If a payment cannot be completed, please ensure that:

  • The card details are correct.

  • Sufficient funds are available to complete the transaction.

  • Online purchases are enabled by the card-issuing bank.

If the issue persists, customers can contact their bank or try another available payment method.

Refunds

Where a refund is applicable, it will be processed in accordance with the website's Return and Exchange Policy. The amount will be refunded to the original payment method within the timeframe specified by the payment service provider and the card-issuing bank.

Contact Us

For inquiries or assistance regarding payment issues, customers can contact our customer service team through the available communication channels on the website.